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DESIGNING ROBOTIC ARTEFACTS WITH USER- AND EXPERIENCE-CENTRED PERSPECTIVES

more details here → http://www.sics.se/~majac/workshop2/

  • Myth: Robots shoud never make mistakes, they should be “perfect and flawless” (ISTAG)
  • Annoyances
    • sociopathic behavious
    • ignoring different cultural/social values
    • imperfectiosn can be interesting/human
    • do we expect all robots to be superheros?
    • assumptions of perfection often hinder the development of currrent

robots (e.g. maintainence is not considered necessary for a 'perfect' robot)

  • humans are not perfect, why should machines be?
  • perfection is context specific, context senstiive
  • ignores inevitability of entropy. we should work with, rather than

against entropy

  • Origins
    • Ideal meachines of the Industrial Age, always working, never needeing

to sleep, get paid or complain

  • godlike delusions of engineers
  • striving for perfection in design/engineering
  • Maintaining the myth
  • reinforced by consistent desire for improvement, onward & upward!
  • using “perfection” as a placeholder or susbstitue for articulating

deisres and/or purpose of machines/autonobots

  • human nature to improve things
  • stories, film. fiction, etc+ pop culture
  • NOTE: 'evil' robots are usually protrayed as 'perfect' in

pop.culture, the 'flaws' or failings make the robots seem more human or 'good'

  • Strategies to dispel the myth
    • imperfection by design
    • better illustrate the value of imperfect systems
    • do not let visions escape into the future, maintian enough “now” for

the future to stand on

  • designing artefacts that embrace noise, error, ambiguity →

normal/useful/etc

  • consider maintainence as part of use (i.e. use cases, experience design)
  • design for decay
  • use imperfections to build character, quirks, personality, etc+ (e.g.

reduced acuracy vision system & eye tracking → less annoying characterisation)

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  • Last modified: 2010-10-25 19:01
  • by 83.101.5.51